Contact Us: Call: (+254) 797 909 328

  • Nairobi, Kenya

    Ruiru, Central, Kenya

  • Mon - Sat: 9am to 6pm

    Sunday Holiday

Customer Service Information

Ask us, We answer you

Contact Information:

Phone: +254 797 909328

Email: info@finewoodinteriors.com

Address: Ruiru

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (East African Time )

Customer Service Overview

At Finewood Interiors, we are committed to providing exceptional customer service. Our team of experts is here to assist you with any inquiries, concerns, or support you may need regarding our products and services. We take pride in creating beautiful, customized wooden furniture and interior design solutions that meet your unique preferences and needs

How can I place an order?

To place an order, you can visit our showroom in person, contact us via phone, or send an email to info@finewoodinteriors.com. Our friendly staff will guide you through the process.

Do you offer custom design services?

Yes, we specialize in creating custom wooden furniture and interior design solutions tailored to your specific requirements. Our design experts will work closely with you to bring your vision to life.

What wood types are available for custom furniture?

We offer a wide range of premium wood options, including oak, cherry, maple, walnut, and more. You can discuss your preferences with our design team to choose the right wood for your project

How long does it take to receive my custom order?

The production time for custom orders varies depending on the complexity of the project. Our team will provide you with an estimated delivery date when you place your order.

What is your return policy?

We want you to be completely satisfied with your purchase. Please refer to our Return Policy page on our website for detailed information on our return and exchange policies.

Do you offer delivery and assembly services?

Yes, we provide delivery and assembly services for your convenience. Our team will ensure your furniture is safely delivered and set up in your space.

Can I request a quote for a custom project?

Absolutely! You can request a free quote for your custom project by contacting us via phone or email. Provide us with the details of your project, and we'll get back to you with a personalized quote.

Are your products environmentally friendly?

Yes, we are committed to sustainability. We use responsibly sourced wood and eco-friendly finishes to minimize our environmental impact.

Do you offer warranties on your products?

Yes, we offer warranties on our products to ensure your satisfaction and peace of mind. Warranty details vary by product, so please inquire about specific coverage when making your purchase.

How can I stay updated on your latest designs and promotions?

You can stay informed about our latest designs, promotions, and news by subscribing to our newsletter on our website or by following us on social media platforms like Facebook, Instagram, and Twitter.

If you have any other questions or require further assistance, please don't hesitate to contact our customer service team. We look forward to serving you and enhancing your living spaces with our exceptional wooden furniture and design solutions.

Can I request samples of wood finishes before making a decision?

Yes, we offer wood finish samples so you can see and feel the quality and appearance of our finishes. Please contact our customer service team to request samples.

What is the payment process for orders?

We accept various payment methods, including credit cards, bank transfers, and cash payments. Our team will provide you with detailed payment instructions when you place an order.

Can I track the status of my order online?

Yes, we provide order tracking services on our website. You will receive a unique order tracking code once your order is confirmed, which you can use to monitor its progress.

Do you offer design consultations for larger projects or full interior design services?

Yes, our design team can provide consultations and full interior design services for larger projects. Please contact us to discuss your project's scope and requirements.

Are there any discounts available for bulk orders or trade customers?

We offer special pricing and discounts for bulk orders and trade customers. Please reach out to our sales team for more information on discounts and pricing for your specific needs.

Can you work outside Kenya products internationally?

Yes, we offer services to customers outside of our local area.fees services in east Africa times may vary depending on your location. Please contact us for international shipping details.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or repair as per our warranty and return policies.

Can I visit your manufacturing facility to see the production process?

We welcome visitors to our manufacturing facility to see our craftsmanship and production process. Please schedule an appointment with us in advance.

Do you offer financing options for large purchases?

Yes, we offer financing options for large purchases to make it easier for you to invest in our custom furniture and design solutions. Contact our team for financing details.

Can I make changes to my custom order after it's been placed?

Changes to custom orders may be possible depending on the stage of production. Please contact us as soon as possible if you need to make any modifications to your order, and we will do our best to accommodate your request.

Note Before:

If you have any other questions or require further assistance, please don't hesitate to contact our customer service team. We are here to provide you with the information and support you need to create beautiful and functional living spaces with our exceptional wooden furniture and design solutions.

About Us

We value the power we get from the food we eat. The kitchen place stands out to be the environment at which we are able to lighten our bodies. Any time you think of happiness, think of Finewood, and we are ready to be the source of your happiness. Give us a try on this matter.

Contact Info

  • Address

    My Nairobi Road,
    Nairobi, Kenya.

  • Phone

    Phone 1: (+254) 797 909 328

  • Email

    support@finewoodstyles.com

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